Term & Conditions:

FITX PT STUDIO SDN BHD – PERSONAL TRAINING AGREEMENT
(Hereinafter referred to as the “Member”)

By signing this agreement, the Member acknowledges and agrees to engage in Personal Trainer (PT) services provided by FITX PT Studio Sdn Bhd
(FITX PTS), and to fully comply with the following terms and conditions.

1. Payment and Program Usage

1.1 The Member agrees to pay all required fees to FITX PTS according to the selected program.
1.2 PT services may only begin once full payment has been made.
1.3 Payments made to FITX PTS are non-refundable and non-transferable, unless otherwise stated in this agreement.
1.4 Refunds for early termination are only applicable within the first 30 days (not applicable to 10-session programs or bellow) and will be subject
to a 30% penalty, refunding only 70% of the remaining value.

2. Session Scheduling and Attendance

2.1 Members must submit a schedule for their sessions based on the selected program.
2.2 Sessions must be completed within the program's valid period. Expired or unused sessions will be forfeited with no refund or replacement.
2.3 Rescheduling is subject to trainer availability and is not guaranteed.
2.4 Session Cancellation Policy:
- If a Member wishes to cancel or reschedule a booked session, they must do so at least 2 hours before the scheduled start time.
- No-shows or cancellations made less than 2 hours before the session will be considered as a burnt session and are non-refundable.
- In the case of an emergency, the Member may submit a request for session reinstatement, subject to management review and final approval.
2.5 FITX PTS is closed on public holidays, and sessions falling on those dates will be cancelled accordingly.

3. Personal Trainer Assignment

3.1 FITX PTS reserves the right to assign a substitute PT in the event the scheduled trainer is unavailable.
3.2 During peak hours (6PM–10PM, daily), one-on-one personal training is not guaranteed.

4. Session Confirmation and Conduct

4.1 Members are required to sign the training record summary after each session as proof of attendance.
4.2 FITX PTS reserves the right to suspend or terminate a Member’s access due to non-payment or behavior that negatively impacts other
Members or staff.

5. Compensation Policy

FITX PTS will offer compensation under the following circumstances:
- Trainer is late (by more than 15 minutes): The session will continue, and additional time may be requested by the Member.
- Trainer cancels with less than 24-hour notice: The session will be rescheduled at no additional cost.

6. Fitness and Health Liability

6.1 The Member confirms they are physically and medically fit to engage in exercise.
6.2 FITX PTS may conduct a fitness assessment to determine physical readiness.
6.3 FITX PTS is not liable for any injury, illness, or condition arising during participation in PT services. Members train at their own risk.

7. Limitation of Liability

7.1 FITX PTS shall not be responsible for injuries, damage to property, or losses incurred during participation in training.
7.2 Members and their heirs hereby waive and release FITX PTS from all liability, claims, or actions related to the use of facilities or services.
7.3 Members agree to indemnify and hold harmless FITX PTS from any third-party claims resulting from the Member’s conduct or participation.

8. Business Disruption & Closure

8.1 In the event FITX PTS is forced to suspend or cease operations, the studio will provide a one-month prior notice with a valid explanation.
8.2 Affected Members will receive appropriate compensation.

9. Media and Promotion

9.1 FITX PTS reserves the right to use photographs or videos taken of Members during training sessions for marketing and promotional purposes.

10. Results Guarantee & Refund Policy

10.1 Members who complete the full training program (minimum 3 sessions per week, continuously) and still see no results may request a full refund.
- This only applies to programs with more than 10 sessions.
- The refund will be calculated based on the original package price.

11. External Product Sales & Supplement Disclaimer

11.1 FITX PTS does not encourage or authorize the sale of any products, supplements, or services by freelance personal trainers or third parties within our premises.
11.2 Any purchase or consumption of products or supplements recommended, sold, or provided by freelance trainers is strictly at the Member's own discretion and risk.
11.3 FITX PTS shall not be held responsible or liable—directly or indirectly—for any health issues, side effects, financial loss, or other consequences arising from such transactions or product usage.

12. Code of Conduct

Members are expected to:

12.1 Be respectful and courteous toward instructors, staff, and other members.
12.2 Maintain good hygiene and wear proper workout attire and footwear.
12.3 Use equipment correctly and return it after use.
12.4 Avoid conduct that is unsafe, disruptive, or disrespectful.
12.5 The Company reserves the right to suspend or terminate membership for misconduct or violation of these terms.

13. Privacy and Data Protection (PDPA Notice)

13.1. Collection of Personal Data

The Company may collect personal data including, but not limited to:

Name, contact details, identification information, and emergency contact details.
Health and fitness information necessary for safe participation.
Photos, videos, or recordings during Studio activities.
Payment information and transaction records.

13.2. Purpose of Collection

Your data is collected and processed to:

Manage memberships, bookings, and payments.
Communicate class schedules, updates, and promotions.
Ensure member safety and customize training programs.
Maintain internal administrative and accounting records.
Comply with legal obligations.
Conduct marketing and promotional activities (with consent).

13.3. Data Protection

The Company takes reasonable steps to protect your personal data from unauthorized access, use, disclosure, or loss.

Only authorized personnel have access to your information, and data is retained only as long as necessary for legitimate business or legal purposes.

13.4. Disclosure of Data

Your data may be shared only with:

Service providers (e.g., IT, payment, marketing) who are bound by confidentiality agreements.
Government or regulatory bodies where required by law.
Insurance or legal representatives for legitimate business protection.
The Company does not sell or trade personal data to third parties.

13.5. Your Rights

Under the Personal Data Protection Act 2010 (PDPA), you have the right to:

Access and request correction of your personal data.
Withdraw consent for processing (subject to legal or contractual restrictions).
Request deletion of your personal data, where applicable.

All requests must be made in writing to:
Email: fitxfitness.my@gmail.com
Address: No. 698, 1-3A-05, Komplek Kentonmen Prima, Jln Sultan Azlan Shah, Taman Bamboo, 51200 Kuala Lumpur

13.6. Marketing Communications

By providing your contact details, you consent to receiving updates, offers, and promotions. You may opt out at any time by emailing the Company.